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Passenger Service Agents
Position: Passenger Service Agents
Employment Full time
Location: Abuja, Port-Harcourt, Owerri, Uyo and Sokoto
MAIN PURPOSE OF JOB:
• To provide check in, escort and general assistance to scheduled, charter and passengers to
the highest standard of customer care.
• To check in passengers and baggage, using manual and computer systems,
in accordance with airline procedures, and in compliance with IATA and
NCAA Directives.
• To escort boarding and disembarking passengers in compliance with the
requirements of statutory bodies, i.e. Customs, immigration, Police, etc
• To deal promptly with Property Irregularity Reports and instigate tracing
action for mis-routed baggage.
• To liaise with other agencies: Flight Dispatch, Security, Ground Services and
the Fire Service to ensure on time departures are achieved
• To complete and dispatch all relevant documentation including ticket
coupons, as required by the airline or operator to their appropriateaddresses
• To provide assistance to special need passengers, e.g. disabled,
unaccompanied minors and the elderly.
• Manual Handling is required in this role to include but not limited to assisting
passengers with their luggage and pushing wheelchairs
• To maintain the cleanliness of the check-in area
• To assist the Duty Airport Manager with Airport/Airline emergency procedures
as published in the relevant manuals.
• To be aware of and adhere to applicable rules, regulations, legislation and
procedures e.g. Equal Opportunities Policy, Code of Conduct, national
legislation (Health & Safety, Data Protection).
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Entry Requirements
• B.Sc/BA/HND in any discipline,
• At least (3) years experience. However fresh graduates that
demonstrate willingness to learn and are ready to make a career in
Aviation will be considered
• Basic computer knowledge is preferred.
• Demonstrated leadership skills in the work place preferred.
• Strong communication skills to converse professionally with customers and
employees are ideal
Send email to: psa@hakair.com
Location: Abuja, Port-Harcourt, Owerri, Uyo and Sokoto
Experience: 3 year(s)
Course of Study: Not Specified
Required Grade: Not Specified
JOB POST
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