CUSTOMER SERVICE AT HAK AIR-JOB POST

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• Customer Service Agents 
  Position: Customer Service Agents
  Employment Full time
  Location:
  Abuja, Port-Harcourt, Owerri, Uyo and Sokoto
  
  As an airline customer service agent, you would usually work for an airline, or for a ground services
  agent on behalf of an airline. Your job would include:
  • Dealing with passenger enquiries about flight departures and arrivals
  • Checking passengers in
  • Giving seat numbers
  • Providing boarding passes and luggage labels
  • Telling passengers about luggage restrictions
  • Weighing baggage and collecting any excess weight charges
  • Taking care of people with special needs, and unaccompanied children
  • Calming and reassuring nervous passengers.
  • To provide assistance to all passengers to the highest standard of customer service at all times,
  especially in the event of delays, cancellations and diverted flights.
  • To deal with all customer enquiries received on the Information Desk
  • To deal with all customer enquiries with regard to car parking
  • You may sometimes help passengers who have flight connections.
  
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  Entry Requirements
  • B.Sc/BA/HND in any discipline,
  • At least three years experience. However fresh graduates that demonstrate
  willingness to learn and are ready to make a career in Aviation will be considered
  • Basic computer knowledge is preferred.
  • Demonstrated leadership skills in the work place preferred.
  • Strong communication skills to converse professionally with customers and employees areideal.
  
  Send email to: csa@hakair.com
  
  
  Location: Abuja, Port-Harcourt, Owerri, Uyo and Sokoto
  
  
  Experience: 3 year(s)
  Course of Study: Not Specified
  Required Grade:  Not Specified
  


• Ramp Officers 
  Position: Ramp Officers
  Employment Full time
  Location: Abuja
  
  SUMMARY:
  Responsible for overseeing direction of a variety of aircraft ground handling services
  including, but not limited to ramp, baggage, cabin cleaning services, GSE maintenance, and
  customer service functions.
  
  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned.
  • Understands contract requirements and customer expectations.
  • Supervises the use of people and equipment to efficiently complete the tasks as directed
  and within established company standards.• Maintains compliance with company policies and procedures by assuring that established
  procedures are followed through on, at all times, to ensure a safe and efficient work
  environment for our customers and their planes, as well as our employees.
  • Interprets and communicates to employees items that are in question in the manuals
  and/or company policy.
  • Monitors and/or conducts required training of personnel.
  • Provides employee counseling and discipline as needed.
  • Ensures the security of all company funds, supplies and equipment.
  • Maintains working relationship with customers and provides prompt response to service
  requests.
  • Assures that all GSE maintenance procedures are done on each shift.
  
  BACKGROUND QUALIFICATIONS:
  • Five years (5) of progressively responsible airport facilities or aviation operations
  experience. This experience must include at least (3) years of experience at the
  level of supervisor
  • B.Sc/BA/HND in any discipline,
  • Basic computer knowledge is preferred.
  • Demonstrated leadership skills in the work place preferred.
  • Strong communication skills to converse professionally with customers and employees are ideal.
  
  Send email to: ramp@hakair.com
  
  
  Location: Abuja
  Experience: 5 year(s)
  Course of Study: Not Specified
  Required Grade:  Not Specified

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